are you a victim of trustpilot

Frank LLP announces the filing of a federal class action lawsuit against Trustpilot Inc. and Trustpilot A/S (together, "Trustpilot"), famous for the Trustpilot.com customer-reviews website. The suit alleges Trustpilot subscribers—mainly small to mid-sized companies—were subjected to deceptive business practices, among other violations of the law.

Its alleged in the lawsuit that Trustpilot sent "auto-enroll" emails designed to go straight to subscribers’ junk folders so the email went unread until it was too late to cancel.

The complaint alleges that Trustpilot prevented subscribers from ending their money-wasting connection to Trustpilot by sending renewal emails from two web domains that it owns. The primary Trustpilot domain, "Trustpilot.com," is Trustpilot’s highly visible face. In addition to hosting the site, one of the internet’s most popular, Trustpilot uses this domain for nearly every email it ever sends, from addresses ending in "@trustpilot.com."

But Trustpilot also owns "Trustpilot.net," which hosts no website and is essentially a zombie domain. No Trustpilot subscriber would recognize an email from an address with "@ trustpilot.net" —even if their email application didn’t block it as junk immediately. Yet, when Trustpilot faced a wave of subscriber cancellations on the back of its integrity scandal, it used "@ trustpilot.net" addresses to send subscribers emails automatically re-enrolling them for another year’s subscription (and at higher rate). Subscribers did not see these emails originating from the zombie "Trustpilot.net" domain, and did not realize until seeing a new charge on their credit account that Trustpilot had secretly locked them in for yet another year. If they did complain, Trustpilot said it was too late to cancel.